Intervention Manager Opening
Our Intervention Manager serves as a consultant for our school district clients with one sole mission to improve attendance. They will provide training, consulting and on-going support in person, via web-based training and through telephone and email requests that require research and timely delivery of results to our Attention to Attendance (A2A) clients. As a consultant they will provide recommendations for solutions to the clients' attendance issues. As part of our award-winning service team, the Intervention Manager works collaboratively and interdependently within the service team and across departments.
Duties and Responsibilities:
Meet with various school districts (some in-person; some via Zoom meetings) to present findings of technical data reports to school district leadership and C-level executives.
Work and collaborate with school administrators (K-12) on attendance practices and policies with a goal of increasing student attendance.
Work with District and School site personnel to manage and improve results through effective coaching, consulting and facilitating skills.
Facilitate meetings to determine client needs and expectations.
Creatively interpret district data to create narratives that inspire and motivate change or action.
Prepare on-going reports to present to clients based on analyzed data and offer recommendations to drive results.
Monitor and evaluate the district’s progress and results through data analysis.
Develop relationships and an intimate understanding of client’s district culture by employing a wide variety of research methods, including, but not limited to, analyzing in-house data and conducting on-site interviews.
Present and deliver service solutions and strategies that create value and deliver positive impact at districts.
Manage and service clients with any product related problems or questions including assisting and training clients on contracted services.
Account management including renewals and consultative sales.
Provide guidance on attendance and compliance related issues.
Conduct in-person and web-based training classes for school district end users.
Provide excellent customer service according to company standards.
Bachelor’s degree from an accredited university OR equivalent work experience.
Five plus years of previous professional background in consulting, training, relationship building, managing accounts and client service required.
Advanced communication and presentations skills required.
Ability to read and interpret graphs and charts.
Willingness to travel as needed (some overnight; mostly in Texas and/or California with some travel across the US).
Able to use own transportation.
All travel expenses are reimbursed including mileage.
Polished and professional speaking and presenting skills.
Excellent written and verbal communications skills.
Work collaboratively in a deadline driven environment.
Willingness to adapt to changes necessary for a high-growth leading-edge company.
Ability to follow-through on tasks, and prioritize multiple tasks under pressures of deadline and budget.
We are looking for candidates who live in California or Texas to fill this work-from-home/remote position.